Thank you for shopping with Aura by Khushbu. We strive to make your shopping experience smooth and convenient. We offer free reverse pick-up and re-delivery for exchanges. Please read our policy carefully:
Exchange Policy
- Exchanges are accepted within 7 days from the date of delivery.
- The product must be unused, unwashed, with original tags intact, and in its original condition.
- Only one exchange request per order will be accepted.
- Reverse pick-up and re-delivery for exchanges are free of cost.
- Our team will assist you in selecting a suitable replacement product to ensure your satisfaction.
Return Policy
- Returns are accepted within 7 days of delivery.
- Returns are processed in the form of store credit only (NO REFUNDS).
- The product must be unused, unwashed, with original tags intact, and in original condition.
- Store credit will be issued within 3–5 working days after the product passes quality check.
- Store credit will be sent via email, equivalent to the product value excluding shipping charges (if applicable).
- Store credit is valid for 90 days and can be used on any purchase.
- Orders placed using store credit are considered final sale and are not eligible for exchange or return.
- Reverse pick-up for returns will be arranged free of cost.
Non-Eligible Items
- Jewellery items are strictly non-exchangeable and non-returnable due to hygiene reasons.
- Products purchased during sale, promotions, clearance, or special offers (including Buy 1 Get offers) are not eligible for exchange or return.
- Items that show signs of wear, stains, perfume, washing, or damage will not be accepted.
Exchange/Return Process
- To request an exchange or return, contact us at info@aurabykhushbu.com or 6359099916.
- Please share your order number, reason for request, and exchange preference (if any).
- Reverse pick-up will be arranged from your delivery address.
- All exchanges are subject to product availability. If unavailable, store credit will be issued.
Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect product, inform us within 2 days of delivery.
- An unboxing video is mandatory for such claims.
- Our team will arrange a replacement, exchange, or store credit accordingly.
- (Note: This applies to jewellery items only in case of damage/incorrect product received.)
Customer Support
- For any queries or assistance, feel free to contact us at:
- Email: info@aurabykhushbu.com
- Phone: 6359099916
Please Note
- This policy may be updated from time to time. Continued purchases imply acceptance of the latest terms.